Amazon.com: HP H470b Officejet Mobile Printer: Electronics

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Amazon.com: HP H470b Officejet Mobile Printer: Electronics Review

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The printer is small and portable. However, my unit did not work out of the box. Upon installation, the printer immediately gave an error message stating that the wrong color ink cartridge was installed. The color cartridge that was installed was the one packed in the box. A quick check of the documentation and web site confirmed that this was the correct cartridge. I had already ordered an extra set of cartridges, so I tried again with a different cartridge (correct model number) and it still had the same error message. All suggested fixes on the HP support site were tried with the same error message. The printer is noisy and slower than regular size printers when it does print, but it might be a price to pay for portability.

Contact with HP customer support e-mail resulted in a response that was courteous, yet later than the promised 24 hour response time. This resulted in more suggested procedures to rectify the problem, with the same error message. I was asked for a time which was convenient for me for someone to call to replace the printer. I gave them the time, and although I was promised a callback in 2-3 days, it has been 2 weeks without contact. I can't help but think that customer support is an attempt to drag out the exchange process as long as possible. Why can't they just give me an address to which I mail the defective printer?
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This is my review from high rate, but you can see another review from this store and you can get this product with good service.

Amazon.com: HP H470b Officejet Mobile Printer: Electronics Price

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Amazon.com: HP H470b Officejet Mobile Printer: Electronics Overview

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Amazon.com: HP H470b Officejet Mobile Printer: Electronics Features

• Office Jet Mobile Printer
• Print Speeds up to 22 ppm Black and White and Up to 18 ppm Color
• Fold Up 50 Sheet Feeder w/Tray Extender/ Automatic Fold Out Output Door
• Wi Fi Profile Switch Lets You Store Settings for 3 Different 802.11 Environments
• 8.8 Lbs (WxLxH) 6.45" x 13.4" x 3.25"

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Product Detail

• Product Dimensions: 13.4 x 3.2 x 6.4 inches ; 4.8 ounces
• Shipping Weight: 7.4 pounds (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B0010YWNYG
• Item model number: CB027A#B1H
• Average Customer Review: 3.7 out of 5 stars  See all reviews (31 customer reviews)
• Date first available at Amazon.com: June 17, 2003

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